Get the answers you need before you jump in

Every answer here comes directly from our support team's most common queue items. We've grouped them by topic so you can move fast. Questions about your wallet — whether you're funding with PayPal, linking Venmo, or loading a Play+ prepaid card — are in the payments section. Questions about which states can access the lobby sit in the eligibility section. Identity verification

questions explain what documents we need, why we ask for them, and how quickly the check clears once you submit. If a question isn't covered here, our live chat connects you to a real agent. We update this page when account flows change, so the answers reflect how things work right now — not how they worked six months ago.